Football fans killed in M1 crash

Three men are killed in a crash on the M1 motorway, on their way home from the England football match at Wembley.

news.bbc.co.uk

Nun, 106, to back Obama after not voting since 1952

A 106-year-old American nun living in a convent in Rome could well be the oldest person to vote in the 2008 US Presidential election and says she will support Barak Obama.

news.bbc.co.uk

Gold rush

Austria's mint flat out as investors seek safety

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Police hunt woman's sex attacker

An investigation is under way after a woman was the victim of a serious sex attack in an alley early on Sunday.

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Banks may get bail-out on Monday

UK banks may receive recapitalisation money from the government as soon as Monday morning.

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FA labels booing fans as 'crazy'

The FA criticises fans who booed Ashley Cole during Saturday's World Cup qualifier against Kazakhstan, labelling the vocal minority as "crazy".

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Brown urges eurozone to copy UK

Gordon Brown promises Britain will "lead the way" through the global financial crisis, ahead of an emergency EU summit in Paris.

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Witnesses saw pub murder vehicle

Strathclyde Police release details of the vehicle they believe was used in a double shooting outside a Glasgow pub.

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Sir Alan's crash landing mistake

Sir Alan Sugar tells investigators he should have aborted a landing in which he crashed his plane near Manchester.

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N Korea hails terror list removal

North Korea welcomes a US decision to remove it from a list of sponsors of terrorism and agrees to allow nuclear access.

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Boyd quits Scotland under Burley

Rangers striker Kris Boyd tells BBC Scotland he will not play for Scotland again under manager George Burley.

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Taleban killed in Afghan battles

Dozens of Taleban militants are killed by security forces in fighting in southern Afghanistan, local and British officials say.

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Toddler killed in road accident

A two-year-old girl dies in hospital after being struck by a van in Newry, County Down, police say.

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Forces to repay town's tributes

Members of the armed forces will parade through a Wiltshire town to thank residents for paying tribute to dead service personnel.

news.bbc.co.uk

Send your video, pictures and story ideas

Have you got a good story? BBC News wants to hear from you.

news.bbc.co.uk

McCain in 'hatred' war of words

Republican presidential candidate John McCain clashes with a civil rights icon who accuses him of "sowing hatred".

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Britannia in Co-op merger talks

Britannia Building Society confirms it is in talks with Co-operative Financial Services that may lead to a merger.

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Bars facing ban on free alcohol

The drinks industry condemns draft government proposals which could ban bars from giving free alcohol to women.

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Alonso wins as title duo collide

Fernando Alonso wins in Japan as Felipe Massa cuts Lewis Hamilton's lead to five points after a clash between the title rivals.

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Five alive (just)

Rare, not well done - the species on the brink of extinction

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Blast off: the space tourist and his £15m joyride

US space tourist Richard Garriott follows in the footsteps of his astronaut father as he blasts off into space.

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Playing Palin

TV mimic gets viewers' vote of approval

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Mike Baker

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 World Catalog > Business > Customer Service > Education and Training

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World Catalog > Business > Customer Service > Education and Training

Education and Training:

AM International Learning

Specializing in customer service training. Courses, workshops, and seminars.

http://aminterlearning.com/

Graand

Free Classified Ads Portal

www.graand.com

Belding Skills Development Corp.

Provides seminars and workshops on the topic. List of services, newsletter and contacts.

http://www.beldingskills.com/

Caliluna Consulting

Provides online customer service training for employees and managers to increase profits and improve business.

http://www.extraordinarycustomerservice.com/

Ceres Innovations Inc.

The CERES model places employees at the center of customer relations within the company

http://www.ceresinnovations.com

Communication Strategy Consultants

Provides tailored and off-the-shelf customer service training services, videos, and consulting. Based in Greater New York Metro area.

http://www.communicationstrat.com/

ContactPoint

Focus on customer service and sales training. Provides training, monitoring, and coaching solutions.

http://www.contactpointsolutions.com/

Corporate Dynamics, Inc.

Training and consulting solutions for customer service, sales, and management related issues.

http://www.corpdyn.com/

Craig Harrison's Expressions of Excellence

Speaker, trainer and consultant Craig Harrison makes customer service fun and internalize customer service tenets.

http://www.expressionsofexcellence.com/

Customer Care Training and Consulting

Offering online and classroom based customer care training and consulting services. List of products, profile and contacts.

http://www.customercaretraining.co.za/

Customer Focus, Inc.

On-site customer service training for service representatives.

http://www.customerfocusinc.com/

Customer Service Review, Inc.

Develops front-line employees and the managers that support the front-line, specializing in quality assurance monitoring, assessment, and training.

http://www.csr-net.com/

Customer Service University

Provides customer service videos and training programs. Includes online ordering and contacts.

http://www.customerserviceuniversity.com/

Customer Service Works

Provides training programs and consulting services. Public workshops, newsletter and contact details.

http://www.customerserviceworks.com/

CustomNet Services

Training and consulting in customer service, and telephone skills. Based in Ottawa, Canada.

http://www.customnet.on.ca/

Dionco Inc.

A retail consulting firm specializing in retail selling skills and customer service skills.

http://www.dionco.com/

Expressive Concepts

Offers CDs, books, and training seminars via computer, on-line, and teleseminar. Includes articles, tips, and a list of training topics.

http://www.expressiveconcepts.com/

Ford, Lisa

Speaks on customer service topics including managing, hiring and training. Audio, video and books available.

http://www.lisaford.com/

Gehegan & Associates

Offers telephone training workshops for financial institutions. Offers workshops in expanding client relationships, business development, and workshops for Investment Officers. Based in San Diego, California.

http://www.gehegan.com/

Glasstap Training Services

Developing People to support the business, using innovative learning styles mixing classroom and e-learning.

http://www.glasstap.com/

Impact Learning Systems

Skill-based training programs designed to change behavior and improve customer contact skills and related performance.

http://www.impactlearning.com/

The I.M.P.A.C.T. Training Group, Inc.

Provider of training and consulting services and products designed to improve overall customer service. Also seminars, workshops, keynote speakers and coaching.

http://www.impacttraininggroup.com/

Interaction Metrics

Customer service audit specialists.

http://www.interactionmetrics.com/

JoAnna Brandi & Company, Inc.

Customer care training program for managers.

http://www.customercarecoach.com

Jones Associates

Specializes in researching, preparing and delivering training programs

http://www.service-training.co.uk

Kandan, M.

Dr. M.Kandan's home page. Links to his publications and other web sites on e-learning, customer service and knowledge management.

http://www.kandan.org.in/

Learning Curve

Tailored training courses in customer service and customer care for UK companies. Also includes a growing collection of "how to" articles.

http://www.yourlearningcurve.co.uk/

Learning Journey, Inc.

Solutions to help increase employee morale and give better customer service through communication and corporate culture.

http://www.learningjourneyinc.com/

LMR Associates

Provides onsite customized training, keynote, motivational speaking, and online assessments for executive, management, and staff across the public, private and individuals sectors. Company profile and contacts.

http://www.lmrassociates.com/

Mark Eppler & Associates

Provides seminars and workshops on management, leadership, customer service and change by the award-winning author of Management Mess-Ups.

http://www.markeppler.com/

Martrain Ltd

Telemarketing, customer relationship management (CRM) training and technology sales research solutions. Services, clients and profile.

http://www.martrain.co.uk/

Measure-X

Customer service and retention training and measurement. Includes testimonials and services.

http://www.measure-x.com/

M2S2 Communications

Provides services focused on the telephony industry. Profile, events and contact information.

http://www.m2s2.com/

Myra Golden Seminars

Keynotes, web based training and seminars designed with an emphasis on customer service improvement.

http://myragolden.com/

Optimum Operating Procedures and Services Pty Ltd

Delivers training and reporting solutions, organizes mystery customers to evaluate restaurant or pub staff. Also telesales and phone communication training. (Australia)

http://www.oops.net.au/

Oriel Training

Providing both frontline and strategic customer care training for businesses in Ireland. Also personal development courses and psychometric testing.

http://www.orieltrain.com/

Peak Performance International Pty Ltd

Customer service and tailored, in-house sales training programs. Company profile, list of partners, and contacts.

http://www.peakperformance.co.nz/

The Physics of Customer Service

International speaker and consultant, Patrick McGaughey, offers customer service seminar and "The Physics of Customer Service" book for download.

http://www.customerserviceebook.com

Power Train

Providing off the shelf and custom-designed training packages on the topic. Profile and contact information.

http://www.powertrain.co.uk/

Professional Edge

Communication skills, customer service training, presentation skills seminars, keynotes, coaching, consulting, and articles to improve sales, service, and overall professionalism.

http://www.proedgeskills.com/

Progressive Image

Customer service skills, coaching and executive training. Includes testimonials and events.

http://www.exectrainer.com/

Rapid Results

Offers training covering customer service, sales, leadership, telephone skills.

http://www.rapid-results.com/

Service Quality Institute

Description of services and seminars offered, online store, discussion forums, articles and tips, news and press releases, and free newsletter.

http://www.customer-service.com/

Service Strategies

Provides industry standard certification, training and consulting solutions for customer service and support.

http://www.servicestrategies.com/

Signature Worldwide

Offers customer service and sales skill training programs. Events calendar, and newsletter.

http://www.signatureworldwide.com/

1stCo Business Development

Custom training solutions in customer service.

http://www.1stco.com/

Sterling Consulting Group, Inc.

Provides customer service training that focuses on quality service and customer service, helping organizations become more customer-focused.

http://www.quality-service.com/

SunShower Learning

Video-based training program to inspire positive attitudes in front-line customer service employees.

http://www.smile-video.com/

Telephone Doctor

Products and services designed to improve the way organizations communicate with customers. Offerings include videos, workshops and web-based training.

http://www.telephonedoctor.com/

Thank You Very Much, Inc.

Offers customer service training that focuses on the experience of the front line service provider. Delivered in live as well as multi-media formats.

http://www.thankyouverymuchinc.com/

Tooty Inc.

Customer service and sales strategy evaluating, developing, training and monitoring.

http://www.tootyinc.com/

Total Performance Limited

Offers customer service and sales training for retail businesses and direct sales forces. Free monthly newsletter, public seminars and list of events.

http://www.totalperformance.ca/

The WOW Class

Client service training programs.

http://www.thewowclass.com

Witnesses saw pub murder vehicle

Strathclyde Police release details of the vehicle they believe was used in a double shooting outside a Glasgow pub.

news.bbc.co.uk

Banks may get bail-out on Monday

UK banks may receive recapitalisation money from the government as soon as Monday morning.

news.bbc.co.uk

Police hunt woman's sex attacker

An investigation is under way after a woman was the victim of a serious sex attack in an alley early on Sunday.

news.bbc.co.uk

Gold rush

Austria's mint flat out as investors seek safety

news.bbc.co.uk

Five alive (just)

Rare, not well done - the species on the brink of extinction

news.bbc.co.uk

N Korea hails terror list removal

North Korea welcomes a US decision to remove it from a list of sponsors of terrorism and agrees to allow nuclear access.

news.bbc.co.uk

Living in boxes

Has the desire for privacy driven us into tiny homes?

news.bbc.co.uk

Sir Alan's crash landing mistake

Sir Alan Sugar tells investigators he should have aborted a landing in which he crashed his plane near Manchester.

news.bbc.co.uk

Boyd quits Scotland under Burley

Rangers striker Kris Boyd tells BBC Scotland he will not play for Scotland again under manager George Burley.

news.bbc.co.uk

Britannia in Co-op merger talks

Britannia Building Society confirms it is in talks with Co-operative Financial Services that may lead to a merger.

news.bbc.co.uk

Alonso wins as title duo collide

Fernando Alonso wins in Japan as Felipe Massa cuts Lewis Hamilton's lead to five points after a clash between the title rivals.

news.bbc.co.uk

Toddler killed in road accident

A two-year-old girl dies in hospital after being struck by a van in Newry, County Down, police say.

news.bbc.co.uk

Playing Palin

TV mimic gets viewers' vote of approval

news.bbc.co.uk

FA labels booing fans as 'crazy'

The FA criticises fans who booed Ashley Cole during Saturday's World Cup qualifier against Kazakhstan, labelling the vocal minority as "crazy".

news.bbc.co.uk

Mike Baker

Are we asking too much of our teachers?

news.bbc.co.uk

Bars facing ban on free alcohol

The drinks industry condemns draft government proposals which could ban bars from giving free alcohol to women.

news.bbc.co.uk

Blast off: the space tourist and his £15m joyride

US space tourist Richard Garriott follows in the footsteps of his astronaut father as he blasts off into space.

news.bbc.co.uk

Meter cheaters

How the energy thieves put their families at risk.

news.bbc.co.uk

Football fans killed in M1 crash

Three men are killed in a crash on the M1 motorway, on their way home from the England football match at Wembley.

news.bbc.co.uk

Brown urges eurozone to copy UK

Gordon Brown promises Britain will "lead the way" through the global financial crisis, ahead of an emergency EU summit in Paris.

news.bbc.co.uk

Nun, 106, to back Obama after not voting since 1952

A 106-year-old American nun living in a convent in Rome could well be the oldest person to vote in the 2008 US Presidential election and says she will support Barak Obama.

news.bbc.co.uk

Forces to repay town's tributes

Members of the armed forces will parade through a Wiltshire town to thank residents for paying tribute to dead service personnel.

news.bbc.co.uk

Taleban killed in Afghan battles

Dozens of Taleban militants are killed by security forces in fighting in southern Afghanistan, local and British officials say.

news.bbc.co.uk

McCain in 'hatred' war of words

Republican presidential candidate John McCain clashes with a civil rights icon who accuses him of "sowing hatred".

news.bbc.co.uk

Send your video, pictures and story ideas

Have you got a good story? BBC News wants to hear from you.

news.bbc.co.uk