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Gas shut-off

Europeans feel the cold as Russia suspends fuel

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'Honey bunny' murderer gets life

A man who strangled his girlfriend to death because she called him "honey bunny" is jailed for at least 17 years.

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US firm in talks to buy Wedgwood

A US private equity firm is in advanced talks to buy most of iconic china firm Waterford Wedgwood.

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Russia 'to restore gas to Europe'

Russian PM Vladimir Putin says Moscow will resume pumping gas to Europe, as Ukraine says it will guarantee its transit.

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Murray win sets up Federer clash

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Obama urges action on economy

US President-elect Barack Obama says that a huge stimulus package is urgently needed to revive the US economy.

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UN suspends Gazan aid operation

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Atheists in trouble over advert doubting God's existence

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news.bbc.co.uk

Madoff 'had cheques ready to go'

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Ronaldo survives Ferrari smash

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Afghan foetus 'aborted by razor'

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Man City fail in Santa Cruz bid

Blackburn reject a bid in excess of £12m from Manchester City for striker Roque Santa Cruz.

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England rugby star's driving ban

The England and Gloucester rugby player Mike Tindall is banned from driving for three years after admitting being over the drink-drive limit.

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Nissan plant to shed 1,200 jobs

Wearside car plant Nissan is to axe around 1,200 jobs - about a quarter of its workforce - blaming the economic downturn.

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Mosquitoes are the insect world's Barry White, scientists discover

Sexy songs sung by mosquitoes in courtship could be key to curbing the spread of dengue fever, say scientists.

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Sound of 2009

Gloomy rockers White Lies are ones to watch

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 World Catalog > Business > Telecommunications > Call Centers > Consulting

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World Catalog > Business > Telecommunications > Call Centers > Consulting

Consulting:

Advanced Call Centre Consulting

(CA) - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.

http://www.accs-consulting.com

Amtech Marketing, Inc.

(US) - Provides performance improvement, turnover reduction, training, technology selection, and management recruitment.

http://www.amtechmarketing.com/

Graand

Free Classified Ads Portal

www.graand.com

Ascentys

(ZA) - Global operation which offers management consultancy services to a broad range of sectors.

http://www.ascentys.com

At Random Communications

(US) - Quality monitoring consultants who assess the level of customer service provided through call monitoring, mystery shopping and customer surveys.

http://www.arllc.com

Barbara Burke & Associates

(US) - Professional speaker and trainer of customer service supervisors and staff to improve call center performance.

http://www.barbaraburke.com/

Berring Hine Consulting Group

(UK) - Consulting firm which works with public sector organisations to improve helpline and call centre service delivery.

http://www.berring.co.uk

BPA International

(UK, US, SE) - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satisfaction surveys.

http://www.bpaworldwide.com

Call Center Depot

(US) - Tools for call center professionals including associations, books, newsletters and consulting services.

http://www.callcenterdepot.com/

Call Center Learning Solutions (CCLS)

(US) - Specializes in skills training for call center agents and managers through various online courses and e-books.

http://www.callcentertraining.com/

The Call Center School

(US) - Call centre training and consulting services.

http://www.thecallcenterschool.com

Call Centre Development

(AU) - A consulting firm focusing on customer contact and service delivery strategies. CCD work across diverse industry sectors such as government, health, finance, education and energy.

http://www.ccd.net.au/

Casama_Morton Training Service

(PH) - Provides training and recruitment services for call centers located in the Philippines.

http://casamamorton.tripod.com/

CCT Group, Inc.

(US) - Provides call center consulting services focused on operational and service needs.

http://www.cctgroup.com/

Chris Collie Associates

(US) - A call center/teleservices e-learning and training company.

http://www.chriscollieassociates.com/

CI2I

(ZA) - Consultancy firm with services focussed on helping people outsource to South African call centres.

http://www.sacallcentres.com

Contact Center Compliance

Online "Do Not Call" list cleaning. Provides a free trial of cleaning services.

http://www.dnc.com/

Contact Center Professionals, Inc.

(US) - Independent consultants specializing in call centers, contact centers and customer relationship management.

http://www.contactcenterpro.com/

Contact Centre Action

(AU) - Provides consultancy in the people, process, workflow, efficiency aspects of call centres.

http://www.ccaction.com.au

Contact Knowledge LLC

(US) - A consultancy that offers call center assessment services. Also a value added reseller.

http://www.contactknowledge.com

Contact Strategies

Services include quality assurance program development and implementation, performance management, workforce planning and scheduling, and operation assessments and training.

http://www.contactstrategies.com

CSBA

Provides research-based, customer service consultancy, focussing on call centre performance. Description of services, news and events. Australia.

http://www.csba.com.au/

24Customer

(NL) - Worldwide independent consultancy firm with a method of working to decrease costs and to increase sales.

http://www.24customer.com

Customer Relationship Metrics

(US) - Produces customer relationship management research.

http://www.metrics.net

Customer Solutions Group

(US) - Consulting firm specializing in inbound and outbound customer contact centers.

http://www.askcsg.com

Darryl Beckford Limited

(UK) - An independent contact centre consultant. Services offered include design, planning, advice and project management.

http://www.darrylbeckford.co.uk

Dial Interactive

(US) - Call centre technology consultants. Offers call center assessment, call flow/IVR re-engineering, technology RFP management and reporting assessment.

http://www.dialinteractive.com

DJN Solutions

(UK) - Provide design and implementation services for call centre equipment.

http://www.djnsolutions.co.uk/

DNC Solution Inc.

(US) - Call center compliance consulting for all federal, state and DMA do-not-call lists as well as in house lists.

http://www3.dncsolution.com/

Do Not Call Protection, Inc.

(US) - Automatic do not call list compliance for call centers. Do not call list protection advice provided.

http://www.do-not-call-list.biz

eForte Systems

(US) - Provides onsite call center consulting and offshore advisory consulting services.

http://www.efortesys.com/

Eric Fraterman Consulting

(CA) - Customer service consultant specializing in client satisfaction, retention and loyalty.

http://www.customerfocusconsult.com

e-talk Corporation

(US) - Provider of contact center management solutions including performance monitoring and measurement.

http://www.etalk.com/

eTeleSource

(US) - Call center consulting firm specializing in outsourcing.

http://www.etelesource.com/

Florida Corporate Training Center

(US) - Offers training for telemarketers, customer service representatives and call center managers.

http://www.call-center-sales-training.com

FurstPerson

(US) - Recruitment consulting firm specializing in helping call centers find, hire and keep top performers.

http://www.furstperson.com/

Gail Woodgate Consultancy

(AU) - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking.

http://www.users.bigpond.com/gwcpl/

GDS Communications, Inc.

(US) - Offering training, scripting, programming and reporting services based around Nortel products.

http://www.callgds.com/

Harrington Consulting Group, Inc.

(US) - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.

http://www.harringtonconsultinggroup.com

Help-Line

(FR) - Offers IT support consulting services for value-added call centers of large corporations. Website in both French and English.

http://web.helpline.fr/

Hotlines

Training solutions in telesales, customer service and help desk skills. UK

http://www.hotlines.co.uk/

HyperQuality

(US, IN) - Provides quality monitoring services. This company monitors customer communications and provide daily quality reports.

http://www.hyperquality.com/

Inbound Call Center Services

(US) - Offers free consulting on locating the best service provider for your inbound call center needs.

http://www.inbound-call-center-services.com

Incoming Calls Management Institute

(US) - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.

http://www.incoming.com/

InRound Innovations Inc.

(CA) - Company offers IT and management consulting for contact centres and call centres.

http://www.inround.com

Intervox Group

(US) - A management and technology consulting firm specializing in call center and customer relationship management.

http://www.intervoxgroup.com/

ITES Alliance Advisory

(US) - Provides consulting to companies on matters such as call center outsourcing and off-shoring.

http://itesa.com

Kathy Sisk Enterprises

(US) - Specializing in training, consulting, recruiting and outsourcing for the call center industry.

http://www.kathysiskenterprises.com/

Kingsland Scott Bauer Associates

(US) - Architects, planners, interior designers and project managers. Provide call center site design.

http://www.ksba.com/

Kramer & Associates

(US) - Call center consulting firm specializing in eBusiness integration, audits, CRM, consolidation, BPR, technology assessment, and start-up.

http://www.kramerandassociates.com/

Lieber & Associates

(US) - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.

http://www.lieberandassociates.com/

Maximum Network Solutions

(UK) - Offers statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.

http://www.maxnet.co.uk/

M&C Associates

(US) - Providing knowledge, experience, and counsel in support of call center services.

http://www.m-cassociates.com

McIntosh & Associates

(US) - Focused on efficiency and customer satisfaction. Provide sales, customer service, technical support and CRM expertise.

http://www.mcintoshassociates.com

NonZero Ltd

(UK) - Management consultancy who offer implementation of Cisco ICM solutions in call centres both in the UK and offshore.

http://www.nonzero.co.uk

The Northridge Group, Inc.

(US) - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.

http://www.northridgegroup.com

Oetting & Company

(US) - Consultants in call center and teleservices design and operations.

http://www.oetting.com/

Perfformiad

(UK) - A consultancy with a focus on balancing the management of customer focus against business performance.

http://www.perfformiad.com/

The Primas Group

(US) - Consulting team of call center professionals specializing in design and development of IVR, ACD and CTI systems.

http://www.primas.net

Qhelisa Consulting

(ZA) - A training and development consultancy based in Cape Town, South Africa. Provides SETA accredited training in the contact centre/customer services arena.

http://www.qhelisa.co.za

The Radclyffe Group, LLC

(US) - Performance improvement consulting firm that assists call center organizations with strategic planning.

http://www.radclyffegroup.com/

Rostrvm Solutions

(UK) - A consulting company that delivers professional services and practical tools to support contact centers.

http://www.rostrvm.com/

RXPerience

(UK) - Offers a range of management consultancy services for call centres.

http://www.rxp.co.uk

Sagess, Inc.

(US) - Consulting and managed services firm offering contact center and telecom infrastructure solutions.

http://www.sagess.com/

Stevens Communications

Manufacturer of call center software and offers consulting services to telecommunication companies.

http://www.stevenscom.com

TalkTactics

(NZ, AU, US, UK) - Provider of consultancy services and vendor of a call recording solutions.

http://www.talktactics.com

The Taylor Reach Group

(CA, AU) - Customer relationship consulting. Free monthly newsletter.

http://www.thetaylorreachgroup.com

TeleSolutions Consulting

(US) - Full service training and business consulting company, serving the call center industry and telemarketing businesses.

http://www.tsc-online.com/

Touch Point Associates

(US) - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.

http://www.touchpointassociates.com/

Vocal Laboratories Inc.

(US) - Quality monitoring services with live "panel" members. Provides feedback on the effectiveness of contact center representatives, voice response system, or speech recognition application.

http://www.vocalabs.com/

WADE Consulting Group

(US) - Management and technology consulting group.

http://www.wadeconsultinggroup.com/

Xantech Corporate Communications

(ZA) - Independent consultancy firm which provides help in the selection of technology solutions.

http://www.xantech.co.za

Zici

(NZ, US, AU) - Provides call accounting solutions, call centre management and corporate directory solutions.

http://www.zici.net/

Mosquitoes are the insect world's Barry White, scientists discover

Sexy songs sung by mosquitoes in courtship could be key to curbing the spread of dengue fever, say scientists.

news.bbc.co.uk

Strauss ready to rebuild England

Andrew Strauss insists he has the backing of predecessor Kevin Pietersen as he takes over the England captaincy.

news.bbc.co.uk

Murray win sets up Federer clash

Britain's Andy Murray will face Roger Federer in the semi-finals of the Qatar Open after a 6-4 6-2 win over Sergiy Stakhovsky.

news.bbc.co.uk

Interest rates hit all-time low

The Bank of England cuts rates to 1.5%, the lowest level in its 315-year history, as it continues efforts to help the economy.

news.bbc.co.uk

England rugby star's driving ban

The England and Gloucester rugby player Mike Tindall is banned from driving for three years after admitting being over the drink-drive limit.

news.bbc.co.uk

Little princess

Pink toys. Check. Pink clothes. Check. Is this harmful?

news.bbc.co.uk

Falling interest

Pensioners worried as saving rate cuts hit income

news.bbc.co.uk

'Honey bunny' murderer gets life

A man who strangled his girlfriend to death because she called him "honey bunny" is jailed for at least 17 years.

news.bbc.co.uk

Pupils 'are happier in the north'

A survey of pupils' experiences reveals they tend to be happier in the north of England.

news.bbc.co.uk

Afghan foetus 'aborted by razor'

The family of a 14-year-old Afghan rape victim face prosecution, accused of removing her foetus using a razor without anaesthetic.

news.bbc.co.uk

Gadgets galore

Some of the goodies on offer at Las Vegas tech fair

news.bbc.co.uk

Man City fail in Santa Cruz bid

Blackburn reject a bid in excess of £12m from Manchester City for striker Roque Santa Cruz.

news.bbc.co.uk

Obama urges action on economy

US President-elect Barack Obama says that a huge stimulus package is urgently needed to revive the US economy.

news.bbc.co.uk

Nissan plant to shed 1,200 jobs

Wearside car plant Nissan is to axe around 1,200 jobs - about a quarter of its workforce - blaming the economic downturn.

news.bbc.co.uk

Atheists in trouble over advert doubting God's existence

An atheist campaign claiming "There's probably no God" has been reported to the advertising regulator by Christian Voice.

news.bbc.co.uk

Madoff 'had cheques ready to go'

Bernard Madoff had $173m in cheques in his office desk, ready to send out at the time of his arrest, US prosecutors say.

news.bbc.co.uk

UN suspends Gazan aid operation

The UN says its main aid agency is suspending work in Gaza because staff have been killed and injured in Israeli attacks.

news.bbc.co.uk

Send your video, pictures and story ideas

Have you got a good story? BBC News wants to hear from you.

news.bbc.co.uk

Bad signs

What effect has Israel's actions in Gaza had in UK?

news.bbc.co.uk

US firm in talks to buy Wedgwood

A US private equity firm is in advanced talks to buy most of iconic china firm Waterford Wedgwood.

news.bbc.co.uk

Russia 'to restore gas to Europe'

Russian PM Vladimir Putin says Moscow will resume pumping gas to Europe, as Ukraine says it will guarantee its transit.

news.bbc.co.uk

Ronaldo survives Ferrari smash

Manchester United forward Cristiano Ronaldo writes off his Ferrari in a crash near Manchester Airport.

news.bbc.co.uk

Gas shut-off

Europeans feel the cold as Russia suspends fuel

news.bbc.co.uk

Wrong body buried in coffin error

A funeral director apologises to two families after a blunder led to the wrong man being buried during a funeral in Wirral.

news.bbc.co.uk

Sound of 2009

Gloomy rockers White Lies are ones to watch

news.bbc.co.uk