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 World Catalog > Business > Telecommunications > Call Centers > Software

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World Catalog > Business > Telecommunications > Call Centers > Software

Software:

ACM Diagnostics

Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers.

http://www.acmdiagnostics.com/

Altitude Software

Offers call center software to enable integration of both self-service and assisted customer interactions across voice, email and web channels.

http://www.altitude.com

The Amanda Company, Inc.

Manufactures call processing software and equipment used by small businesses to integrate communication over telephone and computer networks. (OTC: AMNA).

http://www.theamandacompany.com/

Graand

Free Classified Ads Portal

www.graand.com

Amcat

Provides predictive dialers, IVR, ACD and call center management software. Software implementation, education and support is also offered.

http://www.amcat.com/

Amtelco

Provider of call center communication systems, software applications and XDS technologies. Patented Infinity product offers ACD, voice processing, text messaging, PBX capabilities and digital switching.

http://www.amtelco.com/

Ansapoint Call Center Software

Provider of online workforce management tools for forecasting agent staffing requirements at call centers.

http://www.ansapoint.com/

Applied Business Technologies

Provider of Call Center recording and quality audit solutions.

http://www.appliedcorp.com/

Astute Solutions

Provider of consumer interaction solutions, designed to leverage telephony to create an integrated customer relationship and information management solution.

http://www.astutesolutions.com/

Avotus

Offers software designed to help call center managers and supervisors control the Nortel Networks Meridian 1 system.

http://www.avotus.net

Blå Tornet Data AB

Offers software depelopement and consulting based around support organization and management.

http://www.btd.se/

Braxtel Communications

Providers of hosted and premise based customer call center solutions software, incorporating Automatic Call Distribution (ACD) and Interactive Voice Response (IVR).

http://www.braxtel.com/

Cacti Inc

Offers a range of solutions for continuous and selective contact recording, with data analysis functionality.

http://www.cacticom.com/

Call Center Technologies

A software developer, VAR, and partner covering both the call center and help desk industries.

http://www.callctrtech.com/

Callscripter

Provides workflow management software for contact centers. Allows call scripts to be written in minutes by non-technical users, including screen popping and full reporting suite.

http://www.callscripter.com

Centergistic Solutions

Offers software designed to gather data from multiple sources and present this information in dynamic, functional formats.

http://www.centergistic.com/

ChaseData Corporation

Specializes in delivering predictive dialing software to medium and large call centers.

http://www.dial4contacts.com/

Concerto Software, Inc.

Offers software and services for customer interaction management.

http://www.concerto.com/

Coordinated Systems, Inc.

Provides software for agent monitoring and call recording.

http://www.csiworld.com/

CosmoCom

Provider of all-IP, universal access contact center platforms, which enable service providers to offer hosted contact center applications. Supports multichannel interactions (telephone, Internet, message-based, wireless).

http://www.cosmocom.com/

Custom Software Solutions

Developer of Khronos, a time and motion study software tool for use in incoming and outgoing call/contact centers and other industries.

http://www.softwareontime.com/

Data Collection Resources

Offers monitoring and agent evaluation software.

http://www.monitoringmadeeasy.com/

Database Systems Corp.

Provider of call center technology, including software, predictive dialer systems, and web development products.

http://www.databasesystemscorp.com/

Data-Tel Info Solutions

Offering a fully featured predictive dialing system.

http://www.datatel-info.com/

Dial Connection, Inc.

Offers predictive dialing, telemarketing and call center software solutions.

http://www.dialconnection.com/

Digisoft Computers

Vendor of scripting software for call centers.

http://www.digisoft.com/

Digivoice

Developers and implementers of complete contact center software solutions.

http://www.digivoice.com/

EchoPass

An application service provider offering web-based telephone and internet customer support services, including text chat, email and web call-backs.

http://www.echopass.com/

Electronic Technology Systems

Contact center voice, screen, call recording and monitoring software solutions.

http://www.ets-india.com/

Engage Technology

Specializes in Computer Telephony and E-Commerce solutions software.

http://www.engagetechnology.com.au/

Envision Telephony, Inc.

Offers call recording and monitoring systems to meet the agent training, evaluation and survey needs of customer call centers.

http://www.envisioninc.com/

e-talk Corporation

Offers call center and help desk software to aid monitoring and evaluation.

http://www.e-talkcorp.com/

Genesis Systems

Offers call accounting software, including telephone reporting, management and tracking for hotels, 911 call centers and general business.

http://www.buygenesis.com/

Gryphon Networks

Provider of automated privacy compliance solutions software to help outbound telemarketing organizations to proactively comply with privacy requirements in the areas of Do-Not-Call (DNC), Do-Not-Mail (DNM) and call curfew laws.

http://www.gryphonnetworks.com/

Hansen Software

Call accounting software systems for the general or professional business or the Hospitality industry.

http://www.hansensoftware.com/

i-Net Applications Ltd

Provides a range of voice recording applications based upon the Microsoft platform.

http://www.smartcall.com/

Information Access Technology

Provides established predictive dialing and interactive communication software for the call center environment.

http://www.iat-cti.com

Inova Solutions

Provider of solutions for optimizing contact center performance through real-time data integration and visualization.

http://www.inovasolutions.com/

InVision Software AG

Web based scheduling solution. Bundled with a Day planner for job tracking within shifts.

http://www.invisiononline.com/

ISx, Inc.

Provides Directory Assistance software for telecommunications call centers.

http://www.isxinc.com/

JBGL Technological Innovation Group Inc.

Provides on-hold music and message digital announcement software.

http://www.radio1.ca/

KGA

Offers PC-based training and assessment programs for call centers and a number of other industries.

http://www.ckga.com/

KoolToolz

Provides workforce planning tools for call centers, including schedule agents and performance analysis.

http://www.kooltoolz.com

Lagan Inc.

Provides CRM, contact center, and 3-1-1 software.

http://www.lagan.com/

Mercom

Manufacturer of recording and evaluation systems for call centers. Provides the Audiolog multi-function recording platform which is sold through network of certified resellers.

http://www.mercom.com/

NBX Software

Provides industry specific software solutions for use with 3Com's NBX Voice System.

http://www.nbxsoftware.com/

Noetica

Developers of call center and customer interaction management software, including the Synthesys and NoeticaCR call flow, scripting solutions.

http://www.noetica.com/

Odesoft Software

Offers end-to-end solutions, including IVR and VoIP, with focus on web application and software development.

http://www.odesoftsoftware.com/

OPC Marketing

Manufacturer of predictive dialers and auto dialers, and supplier of related call center solutions.

http://www.opc-marketing.com/

OptiStaff Corporation

Provides contact center call and screen recording software used to evaluate and improve customer / employee interaction.

http://www.optistaff.com/

PanaLog Software

Provides call accounting and call management software for all Panasonic digital and analog (KX-T) telephone systems.

http://www.panalog.com/

PeopleForce

Innovative performance management software solution for the contact center leaders to manage their business utilizing objective information.

http://www.peopleforcellc.com/

Perimeter Technology

Provider of management information systems for center-based automatic call distribution systems.

http://www.perimetertechnology.com/

Portage Communications

Offers a range of call center software tools for forecasting and staffing.

http://www.portagecommunications.com/

Professional Telecommunications, Inc.

Distributor of business management solutions for the call center industry.

http://www.ptelinc.com/

Radix Services Ltd

IVR Software and IVR Servers for small / medium business applications.

http://www.itams.co.uk/

Scrub DNC

Offers Windows software capable of removing the phone numbers contained in a DNC list.

http://www.scrubdnc.net/

Stratasoft

Provides predictive dialing, ACD, IVR, call blending, web collaboration, and other call center support products.

http://www.stratasoft.com/

Strategic Computer Support, Inc.

Offers contact center technology for inbound, outbound, and fully blended customer contact centers.

http://www.strategicinc.com/

synTelate

Offers desktop customization, campaign management and scripting software, supporting customer service, retentions and telemarketing.

http://www.syntelate.com/

Teleopti

Providers of software solutions for strategic workforce management in contact centers, as well as accounting cost and quality control of voice and IP enterprise networks.

http://www.teleopti.com/

TeleWare PLC

Developer of computer telephony software for communication solutions, including personal numbering, hotdesking, unified messaging and IVR.

http://www.teleware.co.uk/

Tellview

Offers an IVR helpdesk call center application, which can be provided in either French or English.

http://www.tellview.ca/

Teltone Corporation

Provides software to enable remote workers to have seamless access to the corporate telecommunications facilities.

http://www.teltone.com/

Trio

Offers software solutions for corporate telephony and call management, including the TeleVoice product line, for customer support and contact center applications.

http://www.trio.com/

UtilCall

Provides a range of call center software utilities.

http://www.utilcall.com/

VerbatimTPV

Provides recorded, independent third party telephone verification services to call centers and telemarketing organizations.

http://www.verbatimtpv.com/

Vocalcom

Offers a range of call center software products, including predictive dialers and sms management solutions.

http://www.vocalcom.com/

VoiceLogger

The manufacturer of digivoiceXE and related digital telephone and radio recording systems for Call Centers and small business.

http://voiceintegrity.com/

VorTecs

Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.

http://www.vortecs.com/

Vox Spectrum Inc

Offers contact management software, monitoring software, and digital voice recording and voice logging solutions

http://www.voxspectrum.com/

Who's Calling

A customer capture service providing intelligence about prospects and customers making inbound telephone calls.

http://www.whoscalling.com/

Wicom

Developers of software enabling inbound calls for agents to be physically distributed while providing centralized service. The program provides multi-channel, unified queuing, prioritizing and routing.

http://www.wicom.com/

Xentrax

Provides a range of automated solutions for the contact center and call center market. The products offered include software, hardware and service solutions for management and monitoring.

http://www.xentrax.com/

XETA Technologies, Inc.

Provides equipment and after-market services for both voice and data applications; Sells and services call accounting systems to the lodging industry. (Nasdaq: XETA).

http://www.xeta.com/

Zeacom

Producer of customer call center and telephony integration software.

http://www.zeacom.com/

UN backs ceasefire call for Gaza

The UN Security Council adopts a resolution urging an immediate ceasefire in Gaza with the US alone abstaining.

news.bbc.co.uk

Fond farewell

Bollywood's light-hearted goodbye to President Bush

news.bbc.co.uk

Monitors key to Russian gas deal

Russia says it will resume pumping gas to Europe once independent monitors are in place to check the flow to EU markets.

news.bbc.co.uk

Dementia drug death risk warning

Experts have condemned the commonplace prescribing of sedatives to people in the UK with dementia.

news.bbc.co.uk

Nissan plant to shed 1,200 jobs

Car maker Nissan announces it is to axe around 1,200 jobs at its Wearside plant - around a quarter of the workforce.

news.bbc.co.uk

Honours for airport attack police

Police who helped thwart a bid to kill holidaymakers in a car bomb attack on Glasgow Airport are to be honoured.

news.bbc.co.uk

Private funeral for Travolta son

A private memorial service is held in Florida for Hollywood actor John Travolta's son Jett, dead at 16 from a seizure.

news.bbc.co.uk

England rugby star's driving ban

The England and Gloucester rugby player Mike Tindall is banned from driving for three years after admitting being over the drink-drive limit.

news.bbc.co.uk

Many to mourn

Tuberculosis is tearing lives apart in Tajikistan

news.bbc.co.uk

Gas shut-off

Europeans feel the cold as Russia suspends fuel

news.bbc.co.uk

Man City fail in Santa Cruz bid

Blackburn reject a bid in excess of £12m from Manchester City for striker Roque Santa Cruz.

news.bbc.co.uk

Murray win sets up Federer clash

Britain's Andy Murray will face Roger Federer in the semi-finals of the Qatar Open after a 6-4 6-2 win over Sergiy Stakhovsky.

news.bbc.co.uk

UK e-mail law 'attack on rights'

A law ensuring the details of every e-mail sent in the UK are kept is an attack on civil liberties, critics say.

news.bbc.co.uk

Falling interest

Pensioners worried as saving rate cuts hit income

news.bbc.co.uk

Ronaldo survives Ferrari smash

Manchester United forward Cristiano Ronaldo writes off his Ferrari in a crash near Manchester Airport.

news.bbc.co.uk

Pakistan al-Qaeda chief 'killed'

Al-Qaeda's operations chief in Pakistan and another top aide are believed to have been killed, US intelligence sources say.

news.bbc.co.uk

Mosquitoes are the insect world's Barry White, scientists discover

Sexy songs sung by mosquitoes in courtship could be key to curbing the spread of dengue fever, say scientists.

news.bbc.co.uk

Strauss ready to rebuild England

Andrew Strauss insists he has the backing of predecessor Kevin Pietersen as he takes over the England captaincy.

news.bbc.co.uk

Gadgets galore

Some of the goodies on offer at Las Vegas tech fair

news.bbc.co.uk

Atheists in trouble over advert doubting God's existence

An atheist campaign claiming "There's probably no God" has been reported to the advertising regulator by Christian Voice.

news.bbc.co.uk

Impeachment call for Blagojevich

Senators in Illinois recommend impeaching Governor Rod Blagojevich, accused of selling Barack Obama's US Senate seat.

news.bbc.co.uk

Bad signs

What effect has Israel's actions in Gaza had in UK?

news.bbc.co.uk

Send your video, pictures and story ideas

Have you got a good story? BBC News wants to hear from you.

news.bbc.co.uk

Pakistan slum-dwellers die in blaze

At least 30 people are killed when fire engulfs homes in a shanty town in the Pakistani city of Karachi, officials say.

news.bbc.co.uk

Private school exodus 'expected'

The Liberal Democrats demand government action to prepare schools for a predicted influx of pupils from the private sector.

news.bbc.co.uk